Meardean Electrical Supplies Ltd hopes that you are happy with your purchase. It is understandable that sometimes you may wish to change your mind after you’ve ordered or that sometimes items can be damaged in transit.
If any products are delivered damaged or incomplete you can obtain a replacement or a full refund provided the product is returned to us or we agree to the replacement without sight of the damaged item.
For Purchases Made By Individuals
According to the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any items within 7 working days, beginning with the day after the day on which the item is delivered.
Please call our sales team on 01962 736646 to arrange the cancellation and return of your order.
To cancel the contract, please pack the relevant item(s) securely, and send it to us with the delivery slip so that we receive it within 7 working days after the day of the date that the item was delivered to you.
We recommend that you use a recorded-delivery service as we cannot be held responsible for non receipt of returned items. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
For Purchases Made By Contractors & Companies
We will do our best to accommodate the return of goods ordered in error. However, depending on the reason for the return, we reserve the right to charge a fee for this service.